Frequently Asked Questions

Yes. LightXtreme VPN uses proven protocols such as WireGuard, Shadowsocks and VLESS with AES-256-GCM and ChaCha20-Poly1305 encryption.

Your real IP is replaced by a server IP, DNS leak protection is built in, and we keep no activity logs of what you browse or where your traffic goes.

Windows, macOS, Android, iOS, Android TV, Apple TV and Linux, plus extensions for Chrome, Edge and Firefox. Grab the right app on the download page.

It is a subscription service with a free trial: new installs get 30 free minutes automatically, and linking an email adds another 30.

Invite codes and referring friends unlock longer trials. Every paid plan comes with a 30-day money-back guarantee.

Alipay, WeChat Pay, UnionPay, credit cards, PayPal, Google Play and more. Available options are shown at checkout.

Sign in on unlimited devices; any paid plan allows up to 3 devices connected simultaneously.

Try another server or protocol, check that your firewall or antivirus isn't blocking the app, and make sure your system clock is correct.

Still stuck? Open the Me tab in the app to contact support with a description and screenshots.

Allow LightXtreme VPN to run in the background and auto-start in your phone settings, and disable battery optimization for the app.

Within 30 days of your first purchase, contact live support or email us with your account email and order number. Approved refunds go back to the original payment method.